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Refund and Withdrawal Policy

Version 1.1 — effective 2026-08-17

:::info Refunds are handled by Paddle

Packages are sold by Paddle, acting as merchant of record — Paddle is the seller, takes the payment, and is the party that decides and pays refunds. We license and deliver the package.

To ask for a refund or withdraw, contact Paddle: use the link in the receipt they e-mailed you, or go to paddle.net. If you write to us at sandor@aerelontech.hu instead, we will forward it to Paddle and confirm to you that we have, so that a notice sent to the wrong party does not cost you time.

Seller of record: Paddle.com Market Ltd, registered in England and Wales (no. 8172165), Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom — or, for buyers in the United States, Paddle.com Inc., 3811 Ditmars Blvd, 1071, Astoria, NY 11105-1803, USA.

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This page summarises the refund position for digital packages bought from us through Paddle. Two documents sit behind it:

Where this summary differs from Paddle's policy on the sale, Paddle's policy governs. We cannot vary it and nothing here attempts to.

Our products are digital content supplied without a tangible medium. Their whole value passes to you at the moment of download, and a download cannot be undone. Everything below follows from that.

Before you download — full right of withdrawal​

If you are a consumer, you have 14 days from the conclusion of the contract to withdraw without giving any reason, as long as you have not downloaded the package. Paddle refunds the full price, to the payment method you used, within the period its policy sets. You pay no fee for withdrawing.

How to withdraw. Send an unambiguous statement to Paddle, via your receipt or paddle.net. No particular form is required, but so that your order can be found quickly, please:

  • write from the e-mail address you used to order; and
  • state the full name of the package as it appears on your order, together with the order reference and the purchase date.

A notice that arrives within the 14 days is effective even if it omits some of this. A notice naming no identifiable order will delay matters until it can be matched, and you may be asked for more information.

Model withdrawal form. You do not have to use it — any unambiguous statement works — but if you would rather not compose one, copy this and fill it in:

To Paddle, the seller of the package (via the contact link on your receipt, or paddle.net), copied to AerelonTech Kft. at sandor@aerelontech.hu:

I hereby give notice that I withdraw from my contract for the supply of the following digital content:

  • Package: _____________________________________
  • Order reference: ______________________________
  • Ordered on: ___________________
  • Name of consumer: _____________________________
  • Address of consumer: __________________________
  • E-mail used to order: _________________________

Signature (only if this form is sent on paper): ______________

Date: ___________________

This follows the model form in Annex 2 to Government Decree 45/2014. (II. 26.) Korm., implementing Annex I(B) to Directive 2011/83/EU.

At download — the right of withdrawal ends​

When you bought the package you agreed, in Paddle's checkout terms, that supply could begin immediately and that your right of withdrawal would end once the download began.

Immediately before your download starts, we show you that point and ask you to confirm it — that supply is beginning now, and that the withdrawal right ends with it. The download only begins once you have confirmed. We record the exact wording shown, the moment you confirmed, and the download itself.

Once the download has begun, the right of withdrawal is extinguished and the price is non-refundable. This follows § 29 (1) m) of Government Decree 45/2014. (II. 26.) Korm., implementing Article 16(m) of Directive 2011/83/EU, and matches Paddle's own refund policy, which excludes withdrawal for digital content that has started to be downloaded where consent to waive the right was given.

We show this screen to every buyer, and we keep the record, precisely so that this position rests on evidence rather than assertion.

After download — Paddle's discretion​

A refund after download is a goodwill gesture, decided case by case. It is Paddle's decision, not ours — Paddle refunds at its own discretion and the money comes from Paddle.

We will support a request where you have not passed a copy to a client under the professional-services rights in the EULA, and where you confirm in writing that all copies and adaptations have been deleted. Where a refund is paid after download, your licence terminates.

Send the request to Paddle, and tell us at sandor@aerelontech.hu if you would like us to support it.

If the product is faulty or not as described​

The rules above are about the right of withdrawal only. They do not limit your mandatory statutory rights where a package is not as described or otherwise does not conform to the contract, under Directive (EU) 2019/770 and the Hungarian legislation implementing it.

If you did not receive your package, received the wrong one, or received one materially different from its description, you keep every remedy the law gives you — regardless of whether you downloaded it.

For anything of that kind, contact us first at sandor@aerelontech.hu. We made the package and we can usually fix the problem faster than a refund would resolve it. Paddle's policy also directs buyers to the supplier first for technical faults. Your right to take it to Paddle instead is unaffected.

Buyers outside the EU​

The 14-day statutory right of withdrawal comes from EU consumer law. Outside the EU, Paddle's refund policy sets shorter statutory windows in some countries and a discretionary window elsewhere. We show the same consent screen and apply the same before-download practice to everyone.

Business buyers​

The right of withdrawal is a consumer right. If you buy as a business — including where you give a company name or VAT number at checkout — it does not apply to you. The discretionary and conformity provisions above still do.

What we record​

For each order we keep: your identity and order reference, the exact wording and version of the confirmation shown before download, when you gave it, and the time, source address and completion of each download, with the version and content hash of the file served.

We keep this to evidence the delivery and refund position, including where a refund or chargeback is disputed — see the Privacy Policy. On request we will give you the records relating to your own orders.